Field Service Technician #1274
Company: Canon Canada Inc
Job Description
Open Position/Description
Canon Canada Inc. was established in 1973 with headquarters in Mississauga, Ontario to sell and promote its line of camera and optical products. Today Canon Canada is a highly respected Canadian market leader in business and consumer imaging equipment and information systems. The extensive Canon product line includes Full-Color and Black and White Copiers, Networked Office Systems, Facsimile Machines, Image Filing and Micrographics Systems; Small Office and Home Office Products such as Personal Copiers, Faxphones, Bubble Jet and Multifunction Printers; Cameras and Lenses including a full range of Digital, 35mm SLR, and APS formats; 8mm, Hi8 and Digital Camcorders; Binoculars; Calculators; and Broadcast Lenses and Equipment.
What's involved?
Reporting to the Service Supervisor, located in Edmonton, this position provides superior customer service to Canon clients by servicing, cleaning and maintaining equipment in an efficient and timely manner.
The key responsibilities include:
- Installing copier, facsimile, multi-functional and colour equipment at customer sites.
- Performing equipment service on a required basis within specific time parameters.
- Completing preventative maintenance according to regular schedules.
- Responding to customer calls in a prompt and efficient manner.
- Maintaining all Company tools and materials, including an accurate inventory of parts.
- Communicating with the Supervisor and Manager regularly on all aspects of service.
- Completing required service and equipment performance reports as required.
- Other tasks as assigned.
The above statements are intended to describe the general nature and level of work being performed by people assigned to
this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Are you up for the challenge?
The role requires these key qualifications:
- Minimum 2 years of field service experience
- Graduate of a post secondary technical/technologist course in electronics
- Complete understanding of customer satisfaction
- Excellent time management and communication skills
- Proficient technical skills and aptitude, including electro-mechanical
- Good computer skills and literacy
- Experience with network connectivity preferred
- Ability to work independently and be productive in an autonomous envrionment
- Possess a valid driver's license and reliable late-model vehicle
http://www.canon.ca/
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