Guest Service Representative #1342

Company: Clearwater Suite Hotel

Job Description

Open Position/Description
 

• Title: Guest Service Representative  
• Terms of Employment: Permanent, Full Time, Shift, Weekend, Day, Evening
• Salary: $15.50 Hourly for 40 hours per week, Medical Benefits, Dental Benefits, Life Insurance Benefits, Vision Care Benefits
• Anticipated Start Date: As soon as possible 
• Location: Fort McMurray, Alberta  

• Education: Completion of high school
• Credentials (certificates, licences, memberships, courses, etc.): Not applicable, Not required
• Experience: Experience an asset
• Languages: Speak English, Read English, Write English
• Business Equipment and Computer Applications: Multi-line switchboard, Computerized reservation system, Word processing software, Basic computer skills (will train), General office equipment
• Work Setting: Hotel
• Specific Skills: Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Process telephone calls, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Provide information about services available in the community, Arrange services required for guests with special needs, Secure guests' valuables, Process wake-up calls, Store and retrieve luggage, Process guests' departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms, Maintain occupancy statistics, Customer service oriented, Follow emergency and safety procedures, Work with minimal supervision, Clerical duties (i.e. faxing, filing, photocopying)
• Work Location Information: Urban area
• Security and Safety: Bondable
• Transportation/Travel Information: Own transportation, Public transportation is available 
• Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning
• Other Information: Front Desk position at beautiful en suite hotel. Applicants must be Fort McMurray residents, flexible, reliable and punctual.

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