Front Office Manager #24936

Company: Quality Hotel & Conference Centre

Job Description

Location: Alberta-Northern Alberta
Company Name: Quality Hotel & Conference Centre Fort McMurray
City: Fort McMurray
 
Work Permit?: Applicants who do not already have legal permission to work in Canada will not be considered.
Management  Position?: Yes
Bonus Pay:  Yes
Accommodation:  Yes
 
The Position
 
SilverBirch Hotels & Resorts is one of Canada's leading hotel management companies and manages over 20 hotels and resorts across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Radisson, Hilton, Quality, Best Western and Ramada.
 
Role and Responsibilities

• Assist in assuring guest satisfaction; maximize room revenue by supervising the Front Office operation and implementing established strategic plans.
• Controls open and closed dates, availability and condition of rooms, room rate availability in collaboration with the Revenue Manager
• Supervise daily operations.
• Provides effective key control and participates in matters relating to guest room security.
• Provides control over rates; implements approved rate changes.
• Monitors deposit & cash handling procedure.
• Maintains statistics on rooms and reservations, guest arrivals and departures, average occupancy rates, and related information in collaboration of the Revenue Manager
• Prepares annual budget and assures department operates within approved budgets.
• Coordinate billing with the Accounting Department.
• Actively participates, and coaches and leads associates in guest problem resolution processes to ensure that guest service opportunities are resolved quickly and addressed effectively.
• Leads, motivates and coaches the associates in order to maximize productivity and satisfaction.
• Ensures incentive programs are in place and well communicated.
• Practices the fundamental principles of revenue management and utilizes revenue management techniques in order to maximize occupancy and average rates.
• Ensures accuracy of room block assignments, arrangements for special requests, VIP accommodations and the distribution of the VIP lists.
• Contributes as a member of the Hotel RevMax team. Plays a key role in implementing strategies for transient and 3rd party website positioning and will attend Sales and RevMax meetings as required.
• Assists in ensuring that SilverBirch Hotels & Resorts Central Reservations, Brand Reservations and all booking channels are up to date and accurate. Ensures rate parity is maintained.
• Effectively communicates rate strategies and revenue expectations to the Front Office and Reservations Departments, so that maximum revenue potential for each day is realized.
• Works closely with and communicates with Sales and keeps them informed of group booking status and maintains room rate control and availability status.
• Approves daily update for payroll and labour tool and ensures accuracy & proper tracking.
• Completes CSI Action Plans, monthly communication meetings, progressive coaching and the PPR process.

• Must possess a minimum of 3 years supervisor experience in the hospitality industry
• Must have exceptional organizational skills and is very detail-oriented.
• Excellent written and verbal communication skills.
• Flexible and energetic with the ability to work under pressure

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