Food & Beverage Operations Supervisor #24939
Company: MacDonald Island Park Corporation
Job Description
Bonus Structure & COLA $13,200/yr
Company Name: MacDonald Island Park Corporation
Location: Fort McMurray
Available: Immediately. Full Time.
The Position
The Food & Beverage Operations Supervisor will assist in overseeing the daily operation of MacDonald Island Park food and beverage service operations in banquets and promote the highest levels of customer service and is responsible to promote the “Mi Team Philosophy”.
Under the direct supervision of the Manager of Food & Beverage Operations, the Supervisor provides support in the areas of scheduling, product management, team member supervision, coaching and development, and safety while maintaining superior team relations, inventory/equipment and food service activities and cleanliness and orderliness of internal and external outlet areas.
Role and Responsibilities
- Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
- Ensures that department team members provide excellent customer service and receive appropriate customer service training.
- Assists in recruiting, interviewing, and hiring team members.
- Ensures all quality controls are met for products and services delivered through hospitality outlets at MacDonald Island Park Corporation.
- Responsible to ensure appropriate staffing levels are provided to all service areas as required. Duties include supervision of all food service staff and related duties including scheduling and maintaining labour costs.
- Maintain a cleaning schedule for banquets.
- Maintains adequate levels of supplies and places orders considering storage space availability, current stock, and expected customer demand ensure that all products are on-hand at all times.
- Implements, controls, and review all procedures relating to stock control, purchasing and stock & waste disposal as relevant to the hospitality department.
- Ensures the financial success of the department by monitoring productivity, revenues and cost
- Develops and maintains a safe culture within the department and ensures adherence to and awareness of Health and Safety Standards
- Assumes the responsibility of the duty manager as required on a rotational basis.
- All other duties as assigned by the Manager or Director, Hospitality
Qualifications
Education:
- Completion of Hospitality Management program from an accredited college or university
- Food Safety Certification
- WHIMIS Certification
- First Aid /CPR Certification
Essential Skills and Experience:
- 2-5 years progressive experience in supervision and hotel and conference management
- Experience managing and supervising a diverse multi-skilled workforce
- Knowledge of proper safety standards for all food service
- Strong leadership and organizational skills, dynamic when working in a team environment
- Recognized training and/or experience with MICROS, ability to analyze Point of Sale data and prepare monthly computer reports
- Ability to work independently in a highly demanding environment, with strong attention to detail
- Thorough and practical knowledge of beverage operations
- Demonstrated excellent interpersonal, communication and customer service skills
- Must have a positive attitude and a genuine desire to deliver service excellence
- Strong organization and time management skills
- Extensive computer knowledge
Desirable Skills and Experience:Experience working high volume banquet facility
- An ability to read, interpret and understand financial statements
- Familiarity with Micros and related back office accounting systems
- Demonstrated leadership and team building skills
Physical Requirements &Working Conditions:
- This position requires shifts not limited to only days but also including evenings and weekends as required.
- This position will receive Cost of Living Allowance and based on performance, may qualify for a competitive bonus structure.
- The work environment is a standard lounge, banquet and concession setting requiring the use of office equipment, food preparation and storage equipment. While performing the duties of this job, the employee may work in outside weather conditions. The noises level in the work environment is moderate- loud.
- While performing the duties of this job, the employee is frequently required to walk, sit, talk, or hear. The employee is frequently required to use hands and fingers to handle, feel or operate tools or controls; and reach with hands and arms. The employee is frequently required to climb, balance, stoop, kneel, crouch or crawl.
- The employee may occasionally lift or move up to 50 pounds.
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