Front Desk #25142
Company: Noralta Lodge Ltd
Job Description
Noralta Lodge Ltd operates many camp style lodges year round throughout northern Alberta, and has many positions available in our efficiently run facilities.
Selected candidates will work on a 21/7 or 14/7 shift rotation as assigned by the Employer. Transportation is provided from Edmonton to lodges therefore preference may be given to applicants that are Alberta residents. Food & Lodging is provided while on shift rotation. Full 100% company paid benefits and an employee/employer shared RRSP program are both available after successful completion of the required 6 month probationary period. Positions may be dependent on successful pre-access testing.
Qualifications:
- High School Diploma; Post-secondary education an asset;
- 2 - 3 years valuable front desk experience;
- Clean Criminal Record and good verifiable references
- Valid First Aid/CPR/WHMIS certification preferred.
Knowledge & Skills:
- Ability to work cooperatively as a member of the team through personal behavior, work contribution and sharing of expertise and knowledge;
- Proficient computer skills (Microsoft applications/Camp Manager);
- Ability to create and maintain Excel spreadsheets;
- Excellent customer service skills with strong attention to detail;
- Excellent Communication (written & verbal) and Interpersonal Skills;
- Excellent comprehension and command of the English language; (written & verbal);
- Comfortable using various office equipment (ie. fax, copier, computer);
- Aptitude to work independently with sharp problem solving and decision making skills;
- Self-motivation, confidence, discretion, and good judgment;
- Capable of working long hours on your feet;
- Ability to maintain confidentiality.
Primary Purpose of The Position:
- Front Desk Clerks will be the first point of contact and welcome guests with a professional image during registration and check-outs. Attend and respond to complaints as necessitated.
Performance Responsibilities:
- Process guest arrivals and departures while being pleasant, welcoming and professional;
- Communicate daily with Camp Manager, Housekeeping, Security and/or Maintenance personnel on a regular basis in regard to issues of interest;
- Compose and respond to emails/queries pertaining to the lodge on a daily basis;
- Process payments with accuracy, answering telephones and managing other tasks at the front desk;
- Maintain occupancy statistics, weekly billing procedures and other tasks required to operate efficiently;
- Attend to guest complaints in a timely and professional manner;
- Provide guests with knowledge of the facility including emergency evacuation procedures;
- Light housekeeping/cleaning duties in and around the front desk and public areas;
- Act as an ambassador for Noralta Lodge in all dealings with the public and staff;
- To be familiar with and carry out duties and responsibilities in accordance with Health & Safety policies approved by Noralta Lodge along with Occupational Health & Safety regulations;
- Such other duties that may be required that falls within the parameters of the position as assigned.
Personal Attributes:
- Excellent organizational and time management skills with the ability to prioritize and multi-task;
- Good Listener and display patience and understanding;
- Team Player;
- Reliable;
- Demonstrate professional skills under stressful situations.
Reports To: Camp Manager
Daily Hours Of Work: 8 hours per day
Performance Evaluation:
- This position is to be evaluated in accordance with established policy and/or as needs dictate.
To Apply
If you are interested in joining the Noralta Lodge Team, please send a resume via fax or email indicating the position(s) of interest, please include verifiable references with a cover letter to: Noralta Lodge Ltd.
Fax 1-888-557-2007or Email hr@noraltalodge.com
This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
The onus is on the applicant to relate in clear and concise detail, their qualifications, skills and experience as they relate to the position. Only individuals being considered will be contacted.