Administrative Support III #74825

Company: Alberta Health Services

Job Description

Under the supervision of the Supervisor, Health Information Management, the Registration Clerk provides services that include: registration, admission, transfer, and departure of patients and related duties, Account Collection and General Office duties.


  • Registration of clients utilizing regional registration system to include the collection/verification of patient demographic information as well as validation of health care insurance.
  • Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/newborns in the Alberta Person Directory.
  • Completion of necessary documents to complete the registration process for WCB, RCMP, and/or NRA clients.
  • Collect and receipt payment for clients with do not have valid health care insurance, uninsured services, ER physician notes, medical supplies, and immigration x-rays.
  • Respond to telephone queries and requests for patient information as per appropriate guidelines.
  • Depart ER visits in the regional registration system to include the attending physician, triage score, departure date and time, and discharge diagnosis in a timely manner.
  • Application of identification wristbands for all ER clients.
    Coordinate inpatient bed assignments in consultation with the Bed Utilization Coordinator/ Charge Nurses, and/or PCC.
  • Separate client records and interfile utilizing terminal digit system and date order.
  • Greet clients, visitors and staff, and directing them to the appropriate areas throughout the Health Center in a pleasant, professional, and courteous manner.
  • Maintain a positive public image to patients, visitors, staff, and physicians.
  • Generate and complete discrepancy reports in a timely fashion.
  • Complete deposits as per Finance guidelines and maintain the float.
  • In absence of staffing personnel, accept sick calls from nursing, housekeeping, registration and TCO departments, and initiate calls to find appropriate relief.
  • Retrieval of patient charts from Health Records outside of regular HR hours and log removal of chart to appropriate nursing unit/physician.
  • Ensure work area is stocked with necessary supplies and supplies are stored appropriately.
  • Training new staff utilizing a buddy system.
  • Maintain confidentiality at all times.
  • Other duties as required.


  • High School Diploma or equivalent education.
    Successful completion of Medical Terminology course.
  • 1-3 years reception experience.
    Working knowledge of patient/ client filing systems an asset, particularly terminal digit systems.
    Familiarity of Alberta Health Services and Programs is an asset.
  • Excellent interpersonal skills.
  • Ability to work cooperatively and professionally with clients, nursing staff, and physicians.
  • Ability to prioritize and organize work in a fast paced environment while receiving minimal supervision.
  • Excellent attendance record, reliability, and personal suitability must be demonstrated through employment references.
  • Ability to read, write, and communicate effectively in the English language.
  • Neat and well-groomed appearance.
  • Superior customer service skills.
  • Proven accuracy in spelling, keyboarding, and attention to detail.
  • Minimum typing speed of 50 wpm.
  • Proven initiative and ability to work with minimal supervision.
  • AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
  • All employees must provide a criminal record check that is satisfactory to AHS in compliance with the AHS Security Screening Procedure.
  • All employees who work in a patient care location are required to submit a completed Communicable Disease Assessment form.
  • All professions must provide proof of licensure or registration with the approved Alberta regulatory college, prior to commencing duties with AHS where applicable: Regulated health professions under the Alberta Health Professions Act and Health Disciplines Act will be required to provide an original copy of a valid practice permit before commencing their duties with AHS. Other professions governed by government acts, college or regulatory body requirements may be required to provide additional documentation.

Additional Information:

In addition to a competitive rate of pay, AHS currently has a Fort McMurray Allowance in place to an annual maximum of $12,480. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

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