Customer Service Representative #74894

Company: Servus Credit Union

Job Description

As a Member Service Representative I (MSR I), you are part of a dynamic retail branch team. You play a key role in delivering great service to our members because you’re often the first person members and guests see when they walk into the branch. Your job is to make everyone feel at home, seeing and feeling the Servus difference right away.


  • Plays a critical role in delivering amazing personalized service to our member-owners
  • Gets to know our members and helps them complete basic banking transactions deposits, withdrawals, loans and bill payments, money orders, credit card advances, selling foreign currency, cashing cheques and more
  • Starts great conversations to find out what each member wants and needs, then connects them with the product or service that‘s right for them
  • Serves members quickly, efficiently and professionally with skill and flawless manners
  • Is friendly, reliable, credible and serves members with honesty and integrity every time


  • Exceptional customer and sales skills and experience
  • Excellent communication skills and the ability to answer questions and solve problems
  • A talent for seeing opportunities to offer or refer products and services
  • The ability to work well with others and thrive in a team-based workplace
  • A gift for developing positive, professional and lasting relationships with members and co-workers
  • A knack for working quickly and accurately at the same time
  • Retail banking experience is great but not necessary
  • Minimum of grade 12 education is required; a business degree, diploma or certificate is a bonus

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