Technical Support Specialist #821
Company: Compass Group Canada
Job Description
Open Position/Description
Compass Group Canada is the nation's leading foodservice and facilities management company providing services from coast to coast. We currently have revenues of over $1 Billion and employ over 20,000 associates. Our operating sectors include, Eurest serving business and industry dining, Chartwells serving K-12 and higher education, Morrison and Crothall serving healthcare, ESS Support Services focusing on remote and off-shore facilties and defense, Levy for sports and entertainment and Canteen for vending services.
By combining fresh ideas with the industry's greatest talent we continue to set the standard for food and service excellence. Our vision for success is a powerful one, to continue to rise above the competition in every aspect of our business. Our recipe for success Great People, Great Service, Great Results has allowed us to continue to grow toward this vision and achieve our goals in food services and facilities management.
Compass Group Canada has grown exponentially over the last 5 years through acquisitions and organic growth. The result has been a significant increase in the scope and complexity of our operations, regional offices and the corporate office. The Information Technology department plays a very important role to ensure our IT Infrastructure and operating systems are functioning efficiently and effectively. From major system development and implementation to daily network administration and technical support, the IT team which composes of 24 dedicated associates continue to provide technical advice and support to over 1700 operating units and offices across Canada.
The Information Technology team is currently seeking a Technical Support Specialist for support of our ESS camp operations in Fort McMurray, Alberta. The successful candidate is accountable for providing technical support for desktops, printers, software applications, Point of Sale, and telecommunication/networking problems for remote camps in and around Fort McMurray. You will record, track and document the request/problem-solving process and what action has taken place. You are expected to effectively prioritize and execute tasks in a challenging work environment.
The operations in these camps run seven days a week. You will be required to work rotation schedule of 21 workdays followed by 7 consecutive days off.
Necessary Ingredients:
- Diploma in Technology or equivalent combination of education and experience
- Two to three years experience working with:
- Windows NT 4.0, 2000 and XP
Working knowledge of:
- Service Desk ticketing software
- LAN and WAN technology and concepts
- An understanding of client server technology, network fundamentals
- Excellent communication skills (written and oral)
- Excellent problem solving skills
- Superior customer service skills
- Able to work in a fast paced environment and readily adaptable to change work priorities at any time
- Valid drivers license and a vehicle
- Travel and keep flexible work hours
- Ability to work independently with minimal supervision
Please visit our website http://www.compass-canada.com/ and click on "Jobs". We thank all those who apply, however only qualified candidates will be notified.
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