|
Guest Services Coordinator #8557
Company: Keyano College
Job Description
GUEST SERVICES COORDINATOR
Syncrude Sport and Wellness Centre
Keyano College is currently seeking a Guest Services Coordinator for our Syncrude Sport & Wellness Centre. This is a full time, permanent position commencing immediately. This position will require the flexibility to work evenings and weekends.
Reporting to the SSWC Marketing & Guest Services Manager, the Guest Services Coordinator is responsible for the day to day operation and supervision of all guest services functions.
The incumbent will be a results oriented leader and positive team player. He/she will be responsible for developing and implementing customer services procedures and guidelines and ensuring that all staff are trained in and executing these policies.
The Guest Services Coordinator will engage in strong and positive verbal and written communication when supervising the day to day operations of the Guest Services Department. As the department coordinator this individual will be responsible for staff supervision, training, scheduling, and ensuring exceptional customer service. The Guest Services Coordinator will monitor customer service being provided and will provide feedback to employees, acting as an agent for positive change in the department.
Other duties include operation of the CLASS software system, as well as regular communication and collaboration with fitness and sport departments.
QUALIFICATIONS: Degree/Diploma in Business Administration, Facility management or Recreation Administration preferred; along with a minimum of 3 years related work experience. A Guest Services minded individual that has the ability to put the customer first is required. The successful candidate must have proven experience in the supervision areas of hiring, training, scheduling and monitoring staff. The proven ability to develop and implement policies, as well as to ensure their execution will be essential. A strong background in training will be an asset. This individual must be an independent decision maker .CLASS software experience is in your favor.
SALARY: $57,055 - $63,821 per annum plus an attractive benefits package.
COMPETITION NUMBER: 0910-GSC-054
PLEASE SUBMIT YOUR CURRENT RESUME TO THE HUMAN RESOURCES DEPARTMENT, IDENTIFYING THE COMPETITION NUMBER, BY EMAIL TO human.resources@keyano.ca BY FRIDAY MARCH 19, 2010.
Keyano College welcomes diversity in the workplace and encourages applications from all qualified individuals including visible minorities, aboriginal people, and persons with disabilities.
We sincerely appreciate the interest of all applicants. Individuals selected for an interview will be contacted.
Company Name: Keyano College
Location: Fort McMurray
Available: Immediately.
Posted: 3/5/10
Create a resume or choose one from your account.
Keyano College will receive your application.
Explore all opportunities at Keyano College
Visit: www.keyano.ca
to learn more about Keyano College
|