Full Time Client Service Representative #881
Company: RBC
Job Description
Open Position/Description
As one of North America's leading diversified financial services companies, we have the resources that will enable you to put clients first.
- Requisition Number: 92001
- Position Title: Full Time Client Service Representative--Fort McMurray, AB
- Position Type: Full-Time
- Position Category: Customer Service
- Relocation: No
Job Description:
This role is a full time, professional career opportunity in a highly visible client service oriented position within the branches of RBC Royal Bank. This role will be attractive to individuals interested in a fulltime career opportunity building a long term relationship with a group of RBC clients.
Individuals who are successful in this role are extremely client service oriented and want to make a difference within their communities by putting the strength of RBC to work for our clients. Ideal candidates may already be working in a client service role and would like to be part of the team at Canada's largest and most successful financial company. The skills and desire to provide excellent client service are essential.
RBC Royal Bank is Canada's leading financial services institution. Employees at RBC are always earning the right to be our clients' first choice.
Requirements:
Experience:
- A minimum of one year of client service; preferably 2-3 years in one position
- Industry experience in financial services, retail, hospitality, travel etc.
- Some experience working in a sales environment where formal selling thresholds and targets are routine
Skills/Competencies/Attributes:
- Friendly, outgoing personality
- Client service orientation, driven to help clients meet needs or resolve problems
- Team player, driven to ensure that the whole RBC team is successful in meeting client needs
- Strong inclination to listen first, respond second; ensure client needs are accurately understood and an appropriate response provided
- Great communications skills
- Relationship building skills
- Strong organizational skills; the ability to handle cash, compile facts, figures and files in an orderly fashion
- Retain knowledge about the features and benefits of a wide range of products and services and convey the information to clients
- Information-seeking skills; the ability to probe, find out more and improve your understanding of a client's situation or issue
Each role at RBC offers a variety of development opportunities that are critical to an individual's career growth. In this role, the successful candidate can expect to gain experience in interacting with clients and developing general product/client knowledge.
RBC offers a Total Rewards program including competitive salary. Opportunities for performance bonuses based on performance thresholds along with an array of flexible benefit, work/life and career development programs, long-term investment and retirement savings plans. Training and development is provided to provide employees with access to the latest client service tools.
Key Accountabilities:
- Respond to client-initiated contacts, delivering fast and efficient service, assisting with financial transactions such as deposits, withdrawals, cheque cashing/ordering, bill payments, money orders and transfers, and foreign currency exchanges.
- Resolve problems at first point of contact where possible and refer to more complex situations to senior officers.
- Look for sales opportunities with all clients and refer to appropriate internal officers.
- Adhere to compliance routines in carrying out transactions.
Experience: Less than 1 year
Education: High School Diploma / GED
We thank all interested candidates however only those selected for an interview will be contacted.
If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=544165-316-7813
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